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It’s Always About the People

I was fortunate last night to sit on a panel discussing Business Transformation for the Richmond Chapter of the AITP (Association of Information Technology Professionals).

I had a delightful time.

My fellow panelists included Rubi Gemmell of eTelic, Inc.; John  Francesconi, PMP Program Manager for SAP / worldwide operations at Mead-West-Vaco; Pat O’Reilly: Project Manager, MWV Xerox Services, LLC. and Dave Buisson, Xerox, Senior Executive Account Manager.

The chapter’s President, Derek Brooks of ChildFund, summed up the evening by saying he’d expected to spend the evening discussing key process indicators and such.  Instead, every conversation came back around to relationship management.

I had mentioned at the beginning of the evening that my career path had been different from my fellow panelists.  Sudheer Guduru with the City of Richmond asked, “How I thought that impacted my work?”

I responded, from my point of view, every business has one thing in common: people.  It’s always about the people; building trust, treating people with respect, listening to people.

I’ll end this with an anecdote Rubi shared.

She said she listens to people until they sigh.  That’s how she knows they feel they’ve said all they want to say.

After all the nicest thing you can do for anyone is to listen to them.


><(("> Gayle Turner

Gayle is a ><(("> Team Member at Catch Your Limit, a consulting firm headquartered in Richmond, Virginia. To learn more, visit

Posted in Miscellaneous.


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