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The Joy of Flying

I’m supposed to be in Atlanta waiting to board my flight to New Orleans. I’ve a speech there tomorrow at 10:30. Instead, I’m still sitting in the airport in Richmond. There are reports of tornadoes in Atlanta and air traffic control has slowed down landings and take-offs.

Hallelujah! Who wants to play tag with tornadoes?
It’s pretty likely that I’ll miss my connection tonight, but I’m not upset. You can’t do anything about acts of God. But more importantly, the Delta staff have gone out of their way to keep us apprised of the situation. In addition, they made me contingency reservations for any early flight tomorrow morning as well as getting me a hotel in Atlanta both of these just in case I miss my flight.
What more can you ask?
I heard one lady when it was explained that she would have to spend the night in Atlanta if she took her flight say, “I’m never flying Delta again.” I wanted to say, “Lady, you’re a jerk.” I didn’t but I thought it. More importantly, the Delta agent simply smiled and said “Ma’am is there anything else I can help you with?” Not an inkling of irritation, just a smile and an inquiry to see if she could help.
It sucks when Mother Nature gets in the way of our 21st century plans, but it’s a little easier to deal with when you get to work with courteous professionals.
In the end, I’ll still get to New Orleans faster than if I’d driven and once I’ve given my speech I get to eat beignets and drink chicory coffee at Cafe Du Monde.
I love flying; life is good!

><(("> Gayle Turner

Gayle is a ><(("> Team Member at Catch Your Limit, a consulting firm headquartered in Richmond, Virginia. To learn more, visit www.catchyourlimit.com.


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