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Nate Rules, Too!

This is hysterical. I hadn’t seen Melissa’s blog below until I posted mine about the great experience I had at lunch today. I read hers and started laughing as I realized I’d had two great customer service experiences today. God, I love Richmond.

At 7:30 this morning I walked into Louisana Flair. It’s a little Cajun restaurant at 4th & Grace in downtown Richmond. Nathan who runs the place smiled and waved from the back. And Vicki got me a cup of black coffee.

Wednesdays is beignet day from 7:00-10:30 AM.

Most Wednesdays when I’m in town I meet my daughter, Jennifer, there for breakfast.

The coffee’s good; chickory just like I like and Nate or Steve, the cook, whip up fresh beignets and scrambled eggs, smoked sausage, home fries and they cut your biscuit in half, butter it and throw on the grill. There’s great music playing, zydeco, jazz, blues and it feels like a party.

In addition, Nate makes me a special mix of spices to put on my eggs. We’re talking good eating. I’m giving a speech in New Orleans this Friday and it’s all we’ve been talking about for the last few weeks and I asked Nate this morning if he’d like me to bring anything back for him. Nate’s from that neck of the woods. He said, no and handed me a little container of the spice mix that he makes for me to sprinkle on my eggs. He said, compare this to what you get in New Orleans.

Unlike the little place across from my office, it’s inconvenient as all get out to drive downtown in the mornings and yet knowing that Nate and Vicki and Steve are happy to see me keeps bringing me back.

Service is such an easy thing to give. It’s rooted in caring about people. I’m lucky, I’ve found a bunch of places where I really feel like the people care about having my business.

I’ve got a whole passel of places here in Richmond, where I get great service. I’ll write about them soon, but right now I’m off to teach Six Hat Thinking to the Mind Games team at Fischer Elementary.

><(("> Gayle Turner

Gayle is a ><(("> Team Member at Catch Your Limit, a consulting firm headquartered in Richmond, Virginia. To learn more, visit

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