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Communication Is About Feeling

Let’s begin with an assumption. The burden of communication is upon the person who wishes to communicate. Next, let’s explore this topic through the lens of something the poet Maya Angelou wrote. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Considering these statements, why do we communicate in the first place? We share information with a purpose in mind. We tell, show, and write to people because we want them to do something. In order for people to accept information and hopefully act upon it they have to trust the source. Hence, it’s incumbent upon people when they are formulating what and how they want to communicate to consider how they expect the recipient to respond, both intellectually and emotionally. To communicate in a sincere, trustworthy manner.
Personality profiling as it relates to Communication Styles is an amazingly effective tool for
not only formulating how to say what you want to say, but also for choosing
your attitude when you’re listening to others. The work of the other/daughter
team of Myers/Briggs and the derivative systems such as DISC are very helpful when it comes to understanding how people take in information and how they make decisions; two pieces of intelligence that can significantly increase your chances of being received positively.
Furthermore, effective communication isn’t just about “broadcasting.” There’s also a very important receiving component. And it’s not just about listening. Observation plays an even stronger role. I’m sure you remember the old adage, “Actions speak louder than words.” It goes without saying that if your actions are not in alignment with your words people will distrust you. Of equal importance is the necessity for you to pay attention to people. Watch their body language when they’re listening to you and when they’re talking to you.
I leave you with the last piece of the puzzle: your gut, your sixth sense, your intuition. Some signals are so discrete that they do not register consciously. I am sure that you have experienced situations where everything sounded right, but you had a “feeling in your gut.” You couldn’t put your finger on it, but something was wrong. Trust yourself and look a little closer. The feeling may be indigestion, but it may also be your subconscious on to something your conscious mind has missed.
In the end remember, trust is the cement that bonds all relationships and sincere communication lays the foundation upon which trust is built.

><(("> Gayle Turner

Gayle is a ><(("> Team Member at Catch Your Limit, a consulting firm headquartered in Richmond, Virginia. To learn more, visit

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