– February 21, 2008
I finally got around to buying a flash drive from Radio Shack last week. To my dismay less than 72 hours later it was broken. I called the customer support line at SanDisk to have my issues heard and the proper steps I should follow.
Frank at SanDisk was more than happy to help and reported the problem to HQ. But when I asked how I might retrieve the files on my unit, things took a turn for the worse. He gave me a phone number to call, a pat on the head, and said good luck.
I called Leslie at some information retrieval software company who said it would cost $75 to recover my files.
“So the entire flash drive cost ten bucks but it would take $75 to get a website and other files I spent 10 hours creating back in my hands, is this correct Leslie?” I asked. “Yes.” she said. “And how much does SanDisk get when they refer customers like me to you?” I questioned further. “Uhhh” (furious typing ensues) “I don’t know.” Leslie stammers.
I can’t stand setups like this. Is it too much to ask to have a retrieval software design at SanDisk? You guys can figure out how to put massive amount of data on small chips and circuitry, yet do not have a system in place to guarantee your work by offering a retrieval service free of charge.
I know it only cost ten bucks and I shouldn’t worry about buying another one. But I spent ten hours working on the files on that drive and by my Catch Your Limit day rate calculations that’s nearly (thinking) $1,300 no, $800 no, that’s nearly $45,000 worth of information.
I try and pride myself by taking the high road but SanDisk… “You Suck!”
><(("> Kyle Freund
Kyle is a former ><((“> Team Member at Catch Your Limit, a management and marketing firm with offices in Tallahassee, Florida and Richmond, Virginia. To learn more, visit www.catchyourlimit.com.
Posted in Miscellaneous.